Subscribers of different telecommunication companies in Osun
State have lauded the Nigerian Communications Commission (NCC) for its
promptness in curtailing the excesses of service operators.
The subscribers including, students of higher institutions of
learning, members of the National Youth Service Corps, market women, artisans,
and civil servants and others who attended the NCC customers outreach programme
in Osogbo, commended the initiative.
The subscribers asked questions and sought clarification on the
service operators and they got answers as well as solutions to their inquiries
on the spot.
Mr Abdullah Maikano, NCC director of Consumer Affairs Bureau,
said the consumer outreach programme of the commission was to bring telecom
consumers in urban areas and network operators together to resolve issues
bothering on poor reception and undue charges among others.
Maikano said such togetherness was to discuss, proffer solutions
to consumers' complaints and ensure value for money through effective service
delivery.
He said the theme of the programme "Information and
Education as a Catalyst for Consumer Protection," was chosen to reflect
one of the cardinal objectives of the commission of ensuring that telecom
consumers are protected from market exploitation.
The director said it was also to empower consumers to make
rational decisions when making their choices of services that would provide
them with value for their money.
He said any telecom subscriber that is having unresolved issues
with his or her telecom service provider can report to the NCC on a toll free
number - 622 - or through their Twitter and other social media platforms.
While speaking, Alhaji Ismail Adedigba, NCC Deputy Director,
Consumer Affairs Bureau, explained that the commission defended the interest of
the subscribers concerning the plan by telecom operators to increase data
tariff charges.
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