NITDA commends CAC, others on leveraging ICT for transparency

National Information Technology Development Agency (NITDA), has extolled the Federal Inland Revenue Service (FIRS), the Joint Admission and Matriculation Board (JAMB) and the Corporate Affairs Commission (CAC) for meeting the expectations and requirements of the Executive Order signed by Acting Professor Yemi Osinbanjo, the acting president, on the promotion of transparency and efficiency in the business environment designed to facilitate the ease of doing business in Nigeria as related to the use of ICT for service delivery.

Dr Isa Ali Ibrahim Pantami, director general/CEO of NITDA said that following the earlier report on the Federal Ministries websites’ business friendly assessment, further evaluation of the websites of some agencies has confirmed that FIRS, JAMB and CAC are taking the lead at complying with the Presidential directives on the use of ICT to improve public service delivery in an efficient and transparent manner.

Dr. Pantami said that the evaluation revealed that FIRS has fully digitized all its services ranging from registration to tax filing, payment, receipt, stamp duty and issuance of tax clearance certificates.

“It does not only publish on its websites all requirements and conditions for service provisioning and procurement activities but also has necessary feedback mechanisms to guarantee excellent service delivery. This includes a 24-hour help desk, SERVICOM (the Office of the National Taxpayer Advocacy), which enables taxpayers’ voice heard directly by the Executive Chairman; functional email addresses and state coordinators contact information”, he said.

The DG said that JAMB on the other hand has been able to demonstrate that efficiency and transparency can be achieved in public service delivery through complete adoption of ICT in the last Unified Tertiary Matriculation Examination (UTME).

“JAMB conducted a seamless and near 100% Computer Based Test (CBT) UTME. This has not only reduced the incidences of examination malpractice witnessed in the past but has also put the country in line with global best practices.

“JAMB has fully digitized its operations to guarantee excellent service delivery. It has provided an integrated portal through which all the necessary information and resources needed to facilitate writing UTME to getting admission into a tertiary institution are provided. In addition, JAMB ensures requirements and conditions for these services are published and available on its website and/or portal. 

It also has functional feedback mechanisms which includes a 24-hour help desk as well as reachable contact information of national headquarters, headquarters annexes, zonal offices and the offices in the six geopolitical zones”, Dr, Pantami said.

The DG added that Corporate Affairs Commission (CAC) has for quite some time now been working on facilitating the growth of the Nigerian business environment.

According to him, CAC has completely automated the registration of business and company names and incorporated trustees through its web portal – the Companies Registration Portal (CRP).

“Not only has it achieved that, but it also published on its websites all requirements or conditions for obtaining services including all fees and timelines required for the processing of applications. In addition, CAC has feedback forms, reachable phone numbers and email addresses to ease the burden of business registration in Nigeria.

“In 2017, Nigeria was ranked 169 among 190 economies in the ease of doing business, according to the latest World Bank annual ratings.