Simba Group, a conglomerate operating in Nigeria, with expertise in power backup technology, has developed a call centre and a dedicated customer service online portal for users of its inverters and power backup solutions.
The state-of-the-art call centre is built to support the firm’s customers 24 hours daily, the Managing Director of the company, Chief Vinay Grover, said at a customer forum in Lagos.
According to him, the company believes that a good quality product means very little unless it is supported by a high level of service – before, during and after the sales process.
“This marks a milestone in our delivery of excellence in customer service as this is a 24-hour service across multiple platforms,” he said.
He noted that the firm had leveraged its recently installed Avaya Contact Centre to deliver real-time solutions to customer enquiries, service requests and troubleshooting needs.
He added, “Our online platform can be accessed on-the-go, and is also updated in real time. That is what customers demand globally, and that’s what we provide locally.”
With the firm’s portal, www.simbaservice.com.ng, he said users of Simba’s solutions could load calculator to determine required inverter capacity, access product registration for warranty, request for service calls, and register for annual service agreement.
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