What sort of woman spends £25,000 on clothes and RETURNS £20,000 of them? 'Serial returners' send back most of what they buy online - driving up prices for the rest of us

Katherine Busby (left), 37, lives near York with her partner, Jerry, 47, who works in finance. She regularly buys £12,000 worth of clothes and returns £9,000. 


And Kimberley Woodhouse (right), 49, an office manager who lives in Kent, buys £15,000 and returns £14,500. 



According to industry figures, up to 40 per cent of all online fashion purchases are returned while 63 per cent of women have returned an item within the last six months.